Frequently asked questions
Everything you want to know about CareNine
We\'ve captured the most common questions from expecting parents, caregivers, and HR leaders. Need more details? Reach our team at sales@alineahealthcare.in.
What is CareNine?
CareNine is a structured maternity support programme from Alinea Healthcare that combines telephonic guidance, personalised counselling, and digital tools across pregnancy and postpartum.
Which specialists will guide me during the programme?
A dedicated case manager coordinates obstetricians, paediatricians, lactation consultants, dietitians, fitness experts, psychologists, and life coaches so you receive holistic care at every stage.
What is the duration of the programme?
CareNine Pregnancy supports you from enrolment until delivery, while CareNine Beyond extends support for up to 12 months postpartum with specialised baby-care and recovery calls.
When can I enrol for the programme?
You can join CareNine Pregnancy any time after confirmation of pregnancy. CareNine Beyond is available to mothers between two and nine months postpartum so the schedule aligns with your baby’s milestones.
What are the key features of the programme?
Guided call schedules, trimester-wise education, health trackers, nutrition and fitness plans, emergency triage support, and curated content ensure you feel confident and cared for throughout the journey.
Are there any additional benefits of being a CareNine member?
Members receive access to partner hospital networks, diagnostics discounts, personalised content libraries, and exclusive webinars featuring senior clinicians and parenting experts.
Do I need to pay for the programme?
No. CareNine is sponsored by your employer. Simply activate the coupon shared by your HR team to begin your journey at no personal cost.
How do I register or enrol for the programme?
Visit the CareNine portal, choose “Register”, and enter the coupon provided by HR. Complete your profile with due date, preferred contact details, and medical history to generate your personalised timeline.
What is the full form of LMP?
LMP stands for Last Menstrual Period. It helps estimate the expected delivery date and schedule trimester-specific calls with our experts.
Can I enrol my sister, friend, or relative for the programme?
CareNine access is governed by your employer’s policy. Please ask your HR partner if extended family enrolments are permitted under your corporate contract.
In case of emergency, can I contact the CareNine team?
During an emergency always contact your doctor or local emergency services first. Inform your case manager afterwards so we can coordinate follow-up care and documentation.
How do I contact the team if I need to clarify doubts?
Use the in-app contact form, email care@carenine.com, or call the helpline shared in your welcome kit. Your case manager typically responds within 24 hours on working days.
What is the response time of the case manager?
Case managers respond within one business day. Urgent escalations are prioritised immediately, and weekend messages are acknowledged on the next working day.
How do I avail discounts at diagnostic centres?
Your welcome kit includes partner lab details and discount codes. Share your CareNine ID while booking tests so partner facilities can extend the agreed benefits.