Privacy policy
Your privacy matters to us
CareNine handles sensitive health information with the highest standards of confidentiality. This policy explains what data we collect, how we use it, and the choices available to you.
Information we collect
- Identity data such as name, employee ID, contact details, and relationship to the sponsoring employee.
- Medical data voluntarily shared during enrolment or consultations, including pregnancy stage, due date, and relevant health history.
- Usage data from the CareNine platform like call logs, tracker entries, and content engagement metrics.
How we use your information
- To deliver personalised maternity and postpartum support, including scheduled calls, reminders, and educational resources.
- To coordinate with experts, partner hospitals, and diagnostics after obtaining your consent.
- To provide anonymised utilisation insights to your employer so they can monitor programme outcomes.
- To comply with medical, legal, or regulatory obligations, including incident reporting and audits.
How we protect your data
- Role-based access controls ensure only authorised personnel can view sensitive information.
- Data is stored on secure infrastructure with encryption at rest and in transit.
- Regular audits and ISO 27001 aligned controls maintain the integrity of systems and processes.
Your rights
- Request access to the personal data we hold about you.
- Ask for corrections or updates to inaccurate or incomplete information.
- Withdraw consent for specific data uses, subject to contractual or legal constraints.
- Request deletion of your data where permissible under applicable law.
Contact our Data Protection Officer
- Write to privacy@alineahealthcare.in with your request, including your full name, employer, and registered contact number. We respond within 7 working days.